FAQ

What is the return policy?

Our return policy allows for returns or exchanges of eligible products within 15 days of package delivery. All sales are final, and returns are for store credit only. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, and in its original packaging. Please note that customers are responsible for the return shipping fee. For more information on our return policy, please refer to our Return Policy page.

What are the shipping options?

We offer shipping through UPS or USPS for all orders. After placing your order, it will be processed within 3 to 5 business days. Once your order has shipped, you will receive a notification with a tracking number to monitor its progress. Please allow 48 hours for the tracking information to become available. For more details on our shipping policy, please visit our Shipping Policy page.

 When will I receive my order?

Once your order has been processed, it will be shipped within 3 to 5 business days. The delivery time will depend on the shipping method selected and your location. Please note that potential delays may occur due to a high volume of orders or postal service issues beyond our control. For more information on the status of your order, please refer: Track My Order

What do I do if I never received my order?

If you have not received your order within 10 days of receiving the shipping confirmation email, please contact us at support@wobblywhaley.com with your name and order number. We will investigate the issue and provide you with the necessary assistance.

What do I do if I receive a defective order?

If you receive a defective or damaged item, please contact us immediately at support@wobblywhaley.com with your name, order number, and a description of the issue. We will evaluate the problem and work towards resolving it to your satisfaction.

How do I make changes to an order I’ve already placed?

If you need to make changes to an order you have already placed, please contact us as soon as possible at support@wobblywhaley.com. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

Where are you located?

We are located in the St. Louis area.

How is the product made? 

Our products are made with high-quality materials to ensure durability and ease of use. The materials we use are carefully sourced to meet our standards for safety and functionality. We prioritize the well-being of babies and the convenience of parents in our product design and manufacturing process. Please refer:  Wobbly Whaley Silicone Products